What to do when someone dies

There are no time constraints or legal requirements for a funeral director to bring someone into our chapel of rest, so please take your time if you wish and call us only when you are ready. If the death occurs at hospital or at the hospice, although we may not need to attend immediately, you are welcome to call and let us know what has happened.

When it is time to begin arranging your loved one’s funeral, we will call you to arrange an appointment with Deane and Sarah at either your home or our office in Bovingdon. If you have any specific instructions, we will be more than happy to accommodate them, or if you require more guidance, we can talk you through our services and the options available to you.

Need immediate advice?

Rest assured that Deane or a member of the team will be available to answer any questions you have 24 hours a day, 7 days per week, 365 days a year.

01442 953145

You can see more information regarding what to do next following a bereavement by following this guide.

At Home or Nursing Home

When someone dies at home, you should first make contact with their GP practice, as their will need to verify the death. The death may also be verified by an appointed qualified person, for example a member of the care team at the nursing home, the ambulance service or the rapid response team.

Once the death of your loved one has been verified, someone from the White Rose team will be permitted to collect and bring them into our care.  

If the person who has died has seen their GP in the previous 14 days and the actual cause of death is certain, the family will be able to pick up the Medical Certificate of Cause of Death.

If the GP has not seen the person who has died in the previous 14 days or is unsure of the cause of death, then they will have to refer the death to the Coroner.

At Hospital

The nursing staff will arrange for the death of your loved one to be verified. Once this is done, someone will put you in touch with the hospital Bereavement Office. You will then be able to collect the Medical Certificate of Cause of Death.

A Sudden or Unexpected Death

When someone dies suddenly or  unexpectedly, it is normal for the  Coroner to be involved. It may be that a GP has not seen the person who has died in the previous 14 days and is unable to issue a Medical Certificate of Cause of Death.
If the death is required to be reported to the Coroner, you will be appointed a Coroner’s Officer. They will guide you through the process of what to do next. You can also contact a member of the White Rose team and we can advise you on the procedures involved.